Reclaim, Review, Reduce

Your business may be owed money due to mis-sold energy contracts.

Countless businesses across the UK routinely enlist the expertise of energy brokers to fulfil their commercial energy requirements, serving as intermediaries connecting businesses with energy suppliers.

What is Energy Mis-Selling?​

One of the most common forms of energy mis-selling occurs when brokers fail to disclose the fees associated with arranging energy contracts. If your broker lacks transparency, there’s a good chance that a significant portion of your bill is allocated to the broker’s commission. These fees are often disguised as “service fees” or “introducer fees” and are typically integrated into the unit price. A trustworthy broker should prioritise their client’s best interests, ensuring that you’re not saddled with a contract where the broker’s financial incentives influence their recommendations. Since commissions or fees are paid directly to the broker by the supplier, you may not be aware of the additional costs embedded in your contract.

'Rogue' energy brokers spark £2.5 billion worth of compensation claims

The History of Business Energy Brokers

Navigating commercial energy contracts can indeed be daunting for businesses, leading to a surge in the number of energy brokers, also known as “third-party intermediaries” (TPIs) in recent years, as noted by the UK’s energy regulator, Ofgem.

Unlike energy suppliers, brokers in the commercial energy sector have historically operated without regulation. Ofgem has expressed its intention to regulate such businesses, yet progress in this regard has been slow.

If your business has engaged an energy broker, you might be surprised by the undisclosed commissions they’ve earned at your expense. Despite billing their services as “free,” brokers often receive substantial commissions from the energy suppliers they recommend to you.

Adding insult to injury, these commissions are typically built into the unit cost of your energy contract without your knowledge. Essentially, your business ends up footing the bill for the broker’s commission throughout the contract duration. Consequently, brokers may have been incentivised to recommend longer-term contracts, regardless of whether they were truly beneficial for your business.

Many brokers failed to disclose their commissions, let alone the fact that these costs would be passed on to their clients, increasing energy suppliers’ profits. This lack of transparency, where brokers fail to clearly disclose the commission they receive while purporting to act in their clients’ best interests, is commonly referred to as a “secret commission.”

At Reclaim My Bills, we’re committed to advocating for transparency and fairness in the energy brokerage industry. Our mission is to empower businesses to uncover hidden commissions, seek appropriate compensation, and ensure that their energy contracts align with their best interests.

Do I have a claim?

Determining whether you have a valid energy claim typically involves assessing whether you’ve been a victim of undisclosed commissions or mis-selling by an energy broker. Here are some common indicators that might suggest you have grounds for a claim:

  • Undisclosed Commissions: If your energy broker failed to disclose the fees or commissions they received from arranging your energy contract, you may have a claim. These undisclosed commissions can significantly impact your energy costs without your knowledge.
  • Misleading Statements: If your broker made misleading statements or concealed information about the terms and conditions of your energy contract, you may have grounds for a claim. This could include false promises of cost savings or misrepresentation of contract terms.
  • Financial Loss: If you have suffered financial losses as a result of your energy contract, such as higher-than-expected bills or unexpected fees, you may have a claim for compensation.
  • Breach of Duty: If your broker breached their duty of care to act in your best interests and failed to provide transparent and unbiased advice, you may have grounds for a claim.


If you suspect that any of these situations apply to you and your business is still actively trading, it’s advisable to seek advice from a specialist energy claims service.

Reclaim My Bills can assess the details of your case and advise you on the best course of action to pursue compensation for any losses incurred due to mis-selling or undisclosed commissions.

At Reclaim My Bills, we’re here to help you assess your eligibility for an energy claim and guide you through the process of seeking compensation.

Feel free to contact us for a consultation and expert advice tailored to your specific circumstances.

If you have ever engaged with an energy broker, there is a chance they've embedded hidden commissions into your energy contracts without transparent disclosure.

These undisclosed commissions can significantly impact your energy costs, often without your knowledge or consent.

At Reclaim My Bills, we understand the frustration and financial burden that undisclosed commissions can impose on businesses. That is why we are dedicated to shedding light on these practices and advocating for transparency in energy procurement.

(1). Provide copies of any energy supply contracts where you have engaged with a TPI
(2). Provide copy bills that relate to each of the above contracts
(3). Provide evidence or communication from the TPI that relates to the above
(4). Contact your Reclaim My Bills energy claims specialist

What can you do if you think this has happened to your business?

If you think you have fallen victim to undisclosed energy commissions, it is not too late to make a claim.

The courts offer businesses the chance to fight back, and we have seen increasing success in business owners obtaining damages to make good the losses caused by their brokers’ conduct.

At Reclaim My Bills, we believe that everyone has the right to justice. If your broker received a secret commission from your energy supplier then we might be able to help. We will work with you to assess your eligibility and work out how much you could claim in compensation, before carrying out the negotiations and any court proceedings on your behalf through our specialist panel of business solicitors.

All the solicitors on our specialist panel operate on a no-win, no-fee basis and it can still be possible to make a claim even if the broker you used is no longer trading.

Please complete the enquiry form on this page and a Specialist Senior Advisor will get in touch with you to discuss your business energy claim.

How Can we Help?

Not all energy brokers employ secret commission tactics, but we can find out if your broker didn’t act in your best interest and help you get the compensation you are entitled to.

We are experts in pursuing successful business energy claims, understanding the intricacies of energy contracts with the ability to pinpoint how much you’ve unknowingly paid in hidden commission fees each month.

At Reclaim My Bills, we believe in transparency and fair dealing. We advocate for businesses to be fully informed about the costs associated with their energy contracts and ensure that they receive unbiased recommendations aligned with their needs and interests.

In the unregulated landscape of energy brokerage, Reclaim My Bills stands as a staunch advocate for accountability and fairness. With a keen awareness of the industry’s challenges and the absence of regulatory oversight, Reclaim My Bills is spearheading efforts to push for change and ensure the protection of businesses.

Despite the lack of regulation, Reclaim My Bills remains committed to holding brokers accountable for their actions. Actively engaged in lobbying regulatory bodies such as OFGEM and advocacy organisations like Citizens Advice to enforce a code of practice and introduce regulations to safeguard businesses.

Recognising the detrimental impact of mis-selling practices, the Reclaim My Bills team is dedicated to seeking financial redress for businesses that have fallen victim to deceptive practices. Their efforts aim to empower businesses to seek compensation for undisclosed commissions and ensure transparency in energy procurement processes.

Drawing from extensive experience, Reclaim My Bills understands that the perceived insignificance of broker commissions often masks the substantial financial implications for businesses. Through their work, they have uncovered average claim amounts exceeding £18,000, with some cases resulting in significantly higher redress. This revelation serves as a wake-up call for businesses unaware of the true extent of undisclosed commission amounts.

In the absence of regulation, Reclaim My Bills unwavering commitment to advocacy, transparency, and financial redress serves as a beacon of hope for businesses navigating the complex landscape of energy procurement. Our relentless pursuit of fairness and accountability is driving positive change and reshaping the industry for the better.

Common questions

If you have any further questions then please don’t hesitate to get in touch and a member of our reclaim team will be happy to assist.

If you suspect that you’ve been a victim of undisclosed energy commissions, it’s crucial to know that you still have options to seek justice.

At Reclaim My Bills, we firmly believe in fighting for your rights. Our team has witnessed an increasing number of business owners successfully obtaining damages to recover losses caused by their brokers’ misconduct.

If your broker received a secret commission from your energy supplier, we are here to assist you. Our dedicated team will collaborate with you to evaluate your eligibility and determine the potential compensation you could claim. We’ll then handle negotiations and any necessary court proceedings on your behalf through our specialised panel of business solicitors.
Rest assured, all solicitors on our panel operate on a no-win, no-fee basis, ensuring that you don’t incur any upfront costs. Even if the broker you used is no longer in business, it’s still possible to pursue a claim.

To take the first step towards reclaiming what’s rightfully yours, simply complete the enquiry form on this page. A Specialist Senior Advisor will promptly reach out to discuss your business energy claim and guide you through the process. At Reclaim My Bills, we’re committed to helping you achieve the justice you deserve.

Navigating a business energy claim can be as simple as 123 when you have the right support and guidance.

Here’s how:
  • Assessment: Start by assessing your situation. If you suspect that you’ve been a victim of undisclosed commissions or mis-selling by an energy broker, gather relevant documents and information about your energy contracts.
  • Consultation: Reach out to a specialist energy claims service like Reclaim My Bills for a consultation. They’ll review your case, assess your eligibility for a claim, and provide expert guidance on the best course of action.
  • Action: Once you’ve discussed your case with the experts and decided to proceed, they’ll handle the entire process for you. From gathering evidence to negotiating with energy suppliers and, if necessary, pursuing legal action, they’ll work tirelessly to secure the compensation you deserve.


With the right support, pursuing a business energy claim can be straightforward and hassle-free. So don’t hesitate to take the first step towards reclaiming what’s rightfully yours—it really can be as easy as 123.

The timeframe for concluding a business energy claim can vary depending on various factors, including the complexity of the case, the cooperation of involved parties, and the specific legal processes involved. Here are some factors that may influence the duration of a business energy claim:

  • Investigation and Assessment: Initially, there may be a period of investigation and assessment where the details of the case are reviewed, evidence is gathered, and the merits of the claim are evaluated. This stage can vary in duration depending on the complexity of the case and the availability of relevant information.
  • Negotiation: Once the claim is formally initiated, there may be a period of negotiation between the parties involved, including the energy broker, energy supplier, and legal representatives. Negotiations can take time as parties may seek to reach a settlement agreement that is acceptable to all parties.
  • Legal Proceedings: If negotiations are unsuccessful or if the claim cannot be resolved through alternative means, legal proceedings may be initiated. The duration of legal proceedings can vary depending on court schedules, the complexity of the case, and the legal processes involved.
  • Resolution: The timeframe for concluding a business energy claim ultimately depends on when a resolution is reached. This could be through a negotiated settlement, a court judgment, or another form of resolution agreed upon by the parties involved.


While there is no fixed timeframe for concluding a business energy claim, it’s important to work with experienced legal professionals who can guide you through the process and advocate for your interests. They can provide you with a realistic assessment of the expected timeline based on the specific circumstances of your case and work diligently to achieve a favourable outcome.

This is quite often the case, but this does not determine whether or not you have a claim. In a lot of circumstances, it is conceivable that a broker can save you money because of the excessive deal you were on previously, but there can still be a substantial amount of hidden commission resulting in a claim.

Energy brokers in the commercial energy sector have historically not been subject to regulation, primarily due to the following reasons:

  • Lack of Statutory Regulation: Unlike energy suppliers, energy brokers do not typically fall under the scope of statutory regulation by energy regulatory bodies such as Ofgem (in the UK). As a result, there has been no legal requirement for brokers to be licensed or regulated in the same way as energy suppliers.
  • Diverse Range of Services: Energy brokers provide a wide range of services, including energy procurement, contract negotiation, and consultancy, which may not fit neatly into existing regulatory frameworks designed for energy suppliers. Regulating brokers would require defining their roles and responsibilities more precisely, which can be challenging given the diversity of services they offer.
  • Industry Self-Regulation: In the absence of statutory regulation, some industry bodies and trade associations have developed voluntary codes of practice or standards for energy brokers to adhere to. While these initiatives promote ethical conduct and professionalism within the industry, they do not have the same legal standing as statutory regulation.
  • Focus on Transparency and Fair Dealing: Regulatory efforts in the energy brokerage sector have often focused on promoting transparency and fair dealing rather than imposing strict regulatory requirements. This approach aims to empower businesses to make informed choices when engaging with energy brokers and encourages industry self-regulation to maintain high standards of conduct.

Despite the lack of statutory regulation, there have been calls from some quarters for greater oversight of the energy brokerage sector to ensure consumer protection and prevent instances of mis-selling or misconduct. Efforts to regulate brokers more formally continue to be a topic of discussion among industry stakeholders and regulatory bodies.

It’s important to recognise that energy brokers provide a valuable service, and it’s reasonable for them to be compensated for their work. However, transparency is key in ensuring that businesses understand the costs associated with their energy contracts.

While brokers are entitled to receive compensation for their services, it’s imperative that they disclose any fees or commissions they earn from arranging energy contracts. This transparency allows businesses to make informed decisions and ensures that they understand the full cost implications of their contracts.

If your broker claims to offer their services for free, it’s essential to inquire about how they are compensated. In many cases, brokers receive commissions from energy suppliers, which are built into the unit price of the energy contract. However, this should be clearly communicated to the client, and any conflicts of interest should be avoided.

At the end of the day, while brokers may not work for free, businesses have the right to know how much they’re paying for the services they receive. Transparency and clear communication are essential in maintaining trust and integrity in the energy brokerage industry.

The cost of pursuing a business energy claim can vary depending on several factors, including the complexity of your case, the legal processes involved, and the fee structure of the legal service or claims management company you choose to represent you. Here are some common fee arrangements for pursuing a business energy claim:

  • No-Win, No-Fee: Many claims management companies and legal firms offer a “no-win, no-fee” arrangement, where you only pay legal fees if your claim is successful. In this arrangement, the legal fees are typically deducted as a percentage of the compensation awarded, ensuring that you won’t incur any upfront costs or out-of-pocket expenses.
  • Fixed Fee: Some firms may offer a fixed fee for their services, where you pay a predetermined amount for representation regardless of the outcome of your claim. This can provide clarity and predictability regarding the costs involved but may require an upfront payment or instalment payments.
  • Hourly Rate: In certain cases, legal firms may charge an hourly rate for their services, where you pay for the time spent by the legal team working on your case. This fee structure can vary depending on the experience and expertise of the legal professionals involved and may result in higher overall costs, especially for complex cases.
  • Conditional Fee Agreement (CFA): A conditional fee agreement, also known as a “no-win, no-fee” agreement, allows you to defer payment of legal fees until the successful resolution of your claim. If your claim is successful, you would pay the legal fees as a percentage of the compensation awarded. If your claim is unsuccessful, you would not be required to pay legal fees.

The method of compensation for a business energy claim can vary depending on the specifics of your case and the outcome of negotiations or legal proceedings. Here are some common ways in which compensation may be awarded:

  • Financial Restitution: If it’s determined that you have been overcharged or unfairly treated due to undisclosed commissions or mis-selling by an energy broker, you may be entitled to financial restitution. This could involve receiving a refund or reimbursement for any overpaid amounts, as well as compensation for any financial losses incurred as a result of the broker’s actions.
  • Contract Adjustment: In some cases, the terms of your energy contract may be adjusted to rectify any unfair terms or to reflect the true cost of the energy services provided. This could involve renegotiating the contract terms with the energy supplier to ensure that you’re not paying more than you should be.
  • Damages: If your claim involves significant financial losses or damages beyond the scope of a simple refund, you may be awarded damages as compensation. These damages could cover a range of losses, including financial harm, reputational damage, or other adverse effects caused by the broker’s misconduct.
  • Legal Costs: If legal proceedings are required to resolve your claim, you may also be entitled to compensation for your legal costs and expenses incurred during the process. This can help offset the financial burden of pursuing your claim through the courts.


The specific method of compensation will depend on the circumstances of your case and the agreements reached during negotiations or legal proceedings. It’s important to work closely with your legal representatives or claims service to ensure that you receive fair and adequate compensation for your losses.

Total Cost Impact: If we were to calculate the total cost impact of the 2p uplift over the duration of a 3 year contract term. For example, a 2p uplift on 50,000 kWh per annum would result in an additional cost of £1,000 per year (£0.02 * 50,000 kWh). Multiply this by the number of years in the contract term to determine the total extra cost

Ready To Enquire?

Our Friendly & Helpful Experts are standing by to help with all of your enquiries.

Get In Touch

Have a question for us or want more information? Fill out our contact form and we’ll get right back to you.

© Reclaim My Bills